Tools: Articulate Storyline, Canva
Audience and Business Problem: This course was designed to train on-site and remote retail workers and middle management who were experiencing lower productivity, absences, and turnover due to employee stress.
Solution: Utilize Mindfulness Mediation to help workers manage stress and de-escalate reactive emotions, resulting in fewer customer complaints, increased productivity, and decreased employee absence/turnover.
Highlights: Continuous Scenario, Click-to-Reveal Interactions, Pop-up Interactions, Drag-and-Drop Interactions, Slider Interaction, Voice-over Script, Avatars, Hotspots, Animation, States, Markers, Triggers, Knowledge Check, Resources, and Final Assessment
Process: Using the ADDIE/SAM models, the needs analysis revealed the essential skills needed to solve the business problem, which became the foundation for learning objectives. Appropriately chunked content reduced cognitive load for the learner while building on skills throughout. A relatable scenario made the information relevant to the learner to maximize impact. Several iterations of feedback ensured that the content was focused and accurately achieved the learning objectives. Kirkpatrick’s second and third levels of evaluation ensure the skills are developed during training and practiced back in the workplace.
Deliverables: