Microlearning lessons pack a punch of focused learning for strong retention. Stand-alone or supplemental, these heavy-lifters are just the trick for on-the-go learners.
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Click on the image or title to view the full project.Videos
Tools: Camtasia, Claude AI, Canva
Audience and Business Problem: This course was designed to train call center employees who were receiving negative customer reviews after a call.
Solution: By learning and implementing Empathetic Response Techniques, call center agents effectively deescalate customer emotions, providing better customer service for the customers, and a better working environment for call center agents.
Highlights: AI, Transitions, Callouts, Zoom/Pan, Highlights, Voiceover Narration, Background Music, On-Screen Text
Additional Deliverables: Storyboard | Job Aid
Tools: Vyond, Claude AI, Canva
Audience and Business Problem: This course was designed as an introduction for teams looking to streamline productivity with Agile.
Solution: This explainer video helps teams learn the basics about the Agile lifecycle and the key benefits of Agile in product management.
Highlights: AI, Animation, Custom Characters, Motion Paths, Masking, Camera Movement, Uploaded Image, Voiceover Narration, Background Music, Sound Effects, On-Screen Text
Additional Deliverables: Storyboard
Job Aids
Tools: Canva
Process: This job aid was created as a companion to the Mindfulness Meditation Storyline course featured in my portfolio
Deliverables: Design Doc | Storyboard
Tools: Canva
Process: This job aid was created as a companion to the Objectives and Key Results Rise course featured in my portfolio.
Deliverable: Design Doc
Tools: Claude AI, Canva
Process: This job aid was created as a companion to the Empathy in Action Call Center Video.
Deliverable: Storyboard | Video
